1-itil-4-learning-path-introduction/1 - Learning Path Introduction.mp4 43.7 MB
2-itil4-service-manage-1/1 - Introduction to ITIL4.mp4 52.56 MB
2-itil4-service-manage-1/10 - What is Value?.mp4 66.65 MB
2-itil4-service-manage-1/11 - Value Outcomes, Costs and Risks.mp4 79.44 MB
2-itil4-service-manage-1/12 - What Is The Service Value System?.mp4 57.89 MB
2-itil4-service-manage-1/13 - The Principles of Co-Creation.mp4 67.83 MB
2-itil4-service-manage-1/14 - ITIL 4 Guiding Principles.mp4 102.85 MB
2-itil4-service-manage-1/15 - More About The Service Value Chain.mp4 58.95 MB
2-itil4-service-manage-1/16 - How is the SCV Dynamic?.mp4 153.95 MB
2-itil4-service-manage-1/17 - Understanding Continual Improvement.mp4 124.99 MB
2-itil4-service-manage-1/18 - Change Control.mp4 83.84 MB
2-itil4-service-manage-1/19 - Service Desk.mp4 96.47 MB
2-itil4-service-manage-1/2 - What is ITIL?.mp4 19.12 MB
2-itil4-service-manage-1/20 - Incident Management.mp4 85.26 MB
2-itil4-service-manage-1/21 - Problem Management.mp4 129.17 MB
2-itil4-service-manage-1/22 - Service Request Management.mp4 70.25 MB
2-itil4-service-manage-1/23 - Service Level Management.mp4 106.24 MB
2-itil4-service-manage-1/24 - Guiding Principles - Introduction.mp4 44.4 MB
2-itil4-service-manage-1/25 - Guiding Principles #1 - Focus on Value.mp4 24.82 MB
2-itil4-service-manage-1/26 - Guiding Principles #2 - Start Where You Are.mp4 42.37 MB
2-itil4-service-manage-1/27 - Guiding Principle #3 - Progress Iteratively With Feedback.mp4 49.53 MB
2-itil4-service-manage-1/28 - Guiding Principles #4 - Collaborate and Promote Visibility.mp4 47.05 MB
2-itil4-service-manage-1/29 - Guiding Principle #5 - Think and Work Holistically.mp4 46.43 MB
2-itil4-service-manage-1/3 - Case Study - Cookie.ly.mp4 111.52 MB
2-itil4-service-manage-1/30 - Guiding Principle #6 - Keep it Simple.mp4 36.35 MB
2-itil4-service-manage-1/31 - Guiding Principle #7 - Optimize and Automate.mp4 55.89 MB
2-itil4-service-manage-1/4 - What Is Service Management?.mp4 36.3 MB
2-itil4-service-manage-1/5 - What is a Service?.mp4 90.84 MB
2-itil4-service-manage-1/6 - Is ITIL Just About IT?.mp4 52.27 MB
2-itil4-service-manage-1/7 - The Continual Improvement Model.mp4 74.19 MB
2-itil4-service-manage-1/8 - Case Study - Turtle Aquarium.mp4 120.33 MB
2-itil4-service-manage-1/9 - Why Would I Buy a Service?.mp4 43.25 MB
4-itil4-podcast/1 - ITL4 - Podcast - A Practical Perspective.mp4 632.52 MB
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