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Get Bonus Downloads Here.url 182 B
~Get Your Files Here !/1 - Introduction/1 - Introduction.mp4 50.36 MB
~Get Your Files Here !/2 - Customer Feedback Management Definitions/2 - Why becoming customer centric is important.mp4 30.73 MB
~Get Your Files Here !/2 - Customer Feedback Management Definitions/3 - Customer feedback is an important component of customer centricity.mp4 14.88 MB
~Get Your Files Here !/2 - Customer Feedback Management Definitions/4 - Customer Feedback Management definition actors.mp4 29.59 MB
~Get Your Files Here !/2 - Customer Feedback Management Definitions/5 - What impact when customer feedack is well vs not well managed.mp4 29.09 MB
~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/10 - Select your channels.mp4 31.12 MB
~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/11 - Choose the right Software Provider.mp4 70.44 MB
~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/12 - Craft wellstructured questions.mp4 49.94 MB
~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/6 - Define your Business Objectives.mp4 34.53 MB
~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/7 - Define CFM objectives.mp4 34.55 MB
~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/8 - Define your methodology.mp4 60.02 MB
~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/9 - Define your metrics.mp4 60.58 MB
~Get Your Files Here !/4 - The Mechanism of Collecting and Analyzing Cutomer Feedback/13 - Choose your Feedback Collection Mechanism.mp4 71.59 MB
~Get Your Files Here !/4 - The Mechanism of Collecting and Analyzing Cutomer Feedback/14 - Data Analysis principles.mp4 35.72 MB
~Get Your Files Here !/4 - The Mechanism of Collecting and Analyzing Cutomer Feedback/15 - NPS Analysis Illustration.mp4 23.94 MB
~Get Your Files Here !/5 - Leveraging Feedback for Action and Improvement/16 - Refine your Reporting and Storytelling.mp4 77.11 MB
~Get Your Files Here !/5 - Leveraging Feedback for Action and Improvement/17 - Action prioritization.mp4 46.27 MB
~Get Your Files Here !/5 - Leveraging Feedback for Action and Improvement/18 - Planning Actions.mp4 100.33 MB
~Get Your Files Here !/5 - Leveraging Feedback for Action and Improvement/19 - Develop a Customer Feedback Management Culture.mp4 21.99 MB
~Get Your Files Here !/6 - Applications of Customer Feedback Management in Business/20 - Applications of Customer Feedback Management in Business.mp4 78.45 MB
~Get Your Files Here !/7 - Ethical Considerations in Feedback Management/2 - Quiz.html 134 B
~Get Your Files Here !/7 - Ethical Considerations in Feedback Management/21 - Ensuring privacy and data protection in feedback collection and analysis.mp4 34.66 MB
~Get Your Files Here !/8 - What you have learned/22 - What you have learned.mp4 9.71 MB
~Get Your Files Here !/Bonus Resources.txt 386 B
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